She also gave details of how an inspection had forced a seaside residential home to improve for both patients and staff.
She gave details of a catalogue of problems inluding how poor staffing levels meant that pressure sore patients only had one carer to turn them, the placet was dirty and the upstairs toilets had no washbasins.
The CQC set four compliance actions that had to be implemented.
This year the inspectors returned and the results were excellent. There were more staff, more patient focused care plans, the renovations had made the place cleaner and the garden was now in use. Insisting on the compliance actions ensured the improved this home directly.