Presentation 3 - best practice examples of collaborative working and shared services

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Summary: According to Nigel Paul, shared services is not an end in itself, it is a means to help deliver business in a better way. You have to be realistic about projects. Shared services and mergers often fail when they don’t achieve the savings expected. Often projects only yield a 10-15 % cost saving. It is therefore important to have a vision, get buy-in and commitment from staff and other stakeholders and embed the projects (on an ongoing basis) in daily business management.