TOPIC – What we will do differently next time: Lessons from the front line of sharing services?

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Case study led, the seminar highlights the learning from a major shared service project in the public sector from inception to the delivery of a working solution for its customers. The speakers reflect on the major contextual, practical and behavioural obstacles to success that needed to be overcome. The lessons and issues from this case study deliver vital messages that all new shared service initiatives need to take on board to improve their chances of success.