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Enhancing the Student Experience
15 Nov 2011
5th Annual Conference. To be held at The King's Fund, 11-13 Cavendish Square, London W1.

Now in its fifth year and set in the spotlight of increased tuition fees and significant government efficiency savings, this conference brought together higher education leaders to examine how to manage and exceed students’ diverse expectations in these challenging times.

The new system of graduate contributions and subsidised loans will have a wide-ranging impact on how future students will experience higher education, including increased scrutiny from students and government on the student experience.

University leaders and experts set out the latest intelligence on diverse undergraduate expectations, showcased good practice, highlighted innovative new solutions and examined how all institutions can secure their reputation and market share by engaging students as active partners.

The conference was covered on BBC news CLICK HERE

Programme
09:30
Bill Rammell Interview
09:45
Aaron Porter, Broadcaster and Journalist
Welcome and introduction from conference chair

09:55
Professor Michael Farthing, Chair 1994 Group and Vice-Chancellor, University of Sussex
The future student experience

10:15
Liam Burns, President, National Union of Students
Placing students at the heart of the system

10:35
Gretchen C Dobson, Senior Associate Director, Domestic and International Programs, Tufts University, USA
The role of students in growing loyal alumni

10:55
Questions and discussion:
11:05
Refreshments, networking and exhibition
11:35
Stephen Jackson, Director, Reviews Group, Quality Assurance Agency for Higher Education
Information about quality: or quality information?

11:55
Supporting the learning experience and student satisfaction
Professor Kevin Bonnett, Deputy Vice Chancellor (Student Experience), Manchester Metropolitan University; Dr Phil Range, Director of Learning and Research Information Services, Manchester Metropolitan University

12:10
Panel discussion: Quality of information and its impact on your institution’s bottom line
Chaired by Kim Catcheside, Former BBC Education Correspondent and Associate Director, Champollion Bill Rammell, Deputy Vice-Chancellor, University of Plymouth; Sami Benyahia, Director, Higher Education Research, Ipsos Mori; Carolyn Fowler, Registrar & Secretary, Durham University; Dr Paul Greatrix, Registrar, University of Nottingham

13:00
Buffet Lunch, networking and exhibition
14:20
Sean Mackney, Deputy Chief Executive, Higher Education Academy
Changing Direction: New thinking on the path to student engagement

14:35
Professor Gary Holmes, Pro-Vice-Chancellor (Learning & Teaching), University of Sunderland
Committing to a student value proposition and managing the implications

14:50
Ben Lewis, Head of Student Advisory Services Division, Vice-Chair AMOSSHE, the Student Services Organisation
Understanding the value and impact of services that support students

15:05
Questions and Discussion: Session 3
15:45
Key Issue Seminar 1: Stream A Developing Digital Literacies
Helen Beetham, Educational Consultant

15:46
Key Issue Seminar 2: Stream A University: Students’ Union relationships – enhancing student engagement
Dr Paul Greatrix, Registrar, University of Nottingham

15:47
Key Issue Seminar 3: Stream A The Student Experience - Exceeding IT Expectations
Richard Williams, Higher Education Manager, Toshiba

15:48
Key Issue Seminar 4: Stream A Effective integration for international students
Adrienne Clarke, Director, International Office, University of East London (UEL); Niru Williams, Head of International Student advice, University of East London (UEL)

16:30
Transition time to next seminar
16:35
Key Issue Seminar 5: Stream B Dealing with student concerns and complaints in the new landscape
Anthony Hurndall, Founder and Director, Centre for Justice

16:36
Key Issue Seminar 6: Stream B Graduate employability
Terry Dray, Director, University Graduate Development Centre, Liverpool John Moores University

16:37
Key Issue Seminar 7: Stream B Retaining students - what works?
Andrew Rawson, Deputy Director, Action on Access

16:38
Key Issue Seminar 8: Stream B Making admissions work hard for your student experience strategy
Dan Shaffer, Senior Project Officer, Supporting Professionalism in Admissions; Johnny Rich, Publisher, Push and Real World

17:15
Close of Conference
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