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Enhancing the Student Experience
15 Nov 2011
5th Annual Conference. To be held at The King's Fund, 11-13 Cavendish Square, London W1.
Now in its fifth year and set in the spotlight of increased tuition fees and significant government efficiency savings, this conference brought together higher education leaders to examine how to manage and exceed students’ diverse expectations in these challenging times.
The new system of graduate contributions and subsidised loans will have a wide-ranging impact on how future students will experience higher education, including increased scrutiny from students and government on the student experience.
University leaders and experts set out the latest intelligence on diverse undergraduate expectations, showcased good practice, highlighted innovative new solutions and examined how all institutions can secure their reputation and market share by engaging students as active partners.
The conference was covered on BBC news CLICK HERE
Programme
09:30
Bill Rammell Interview
09:45
Aaron Porter, Broadcaster and Journalist
Welcome and introduction from conference chair
Biography: Aaron Porter
09:55
Professor Michael Farthing, Chair 1994 Group and Vice-Chancellor, University of Sussex
The future student experience
Biography: Michael Farthing
10:15
Liam Burns, President, National Union of Students
Placing students at the heart of the system
Biography: Liam Burns
10:35
Gretchen C Dobson, Senior Associate Director, Domestic and International Programs, Tufts University, USA
The role of students in growing loyal alumni
Biography: Dr Gretchen Dobson
10:55
Questions and discussion:
11:05
Refreshments, networking and exhibition
11:35
Stephen Jackson, Director, Reviews Group, Quality Assurance Agency for Higher Education
Information about quality: or quality information?
Biography: Dr Stephen Jackson
11:55
Supporting the learning experience and student satisfaction
Professor Kevin Bonnett, Deputy Vice Chancellor (Student Experience), Manchester Metropolitan University;
Dr Phil Range, Director of Learning and Research Information Services, Manchester Metropolitan University
Biography: Professor Kevin Bonnett
Biography: Dr Phil Range
12:10
Panel discussion: Quality of information and its impact on your institution’s bottom line
Chaired by Kim Catcheside, Former BBC Education Correspondent and Associate Director, Champollion
Bill Rammell, Deputy Vice-Chancellor, University of Plymouth;
Sami Benyahia, Director, Higher Education Research, Ipsos Mori;
Carolyn Fowler, Registrar & Secretary, Durham University;
Dr Paul Greatrix, Registrar, University of Nottingham
Biography: Sami Benyahia
Biography: Kim Catcheside
Biography: Carolyn Fowler
Biography: Bill Rammell
13:00
Buffet Lunch, networking and exhibition
14:20
Sean Mackney, Deputy Chief Executive, Higher Education Academy
Changing Direction: New thinking on the path to student engagement
Biography: Sean Mackney
14:35
Professor Gary Holmes, Pro-Vice-Chancellor (Learning & Teaching), University of Sunderland
Committing to a student value proposition and managing the implications
Biography: Professor Gary Holmes
14:50
Ben Lewis, Head of Student Advisory Services Division, Vice-Chair AMOSSHE, the Student Services Organisation
Understanding the value and impact of services that support students
Biography: Ben Lewis
15:05
Questions and Discussion: Session 3
15:45
Key Issue Seminar 1: Stream A Developing Digital Literacies
Helen Beetham, Educational Consultant
Biography: Helen Beetham
Biography: Sarah Knight
15:46
Key Issue Seminar 2: Stream A University: Students’ Union relationships – enhancing student engagement
Dr Paul Greatrix, Registrar, University of Nottingham
Biography: Dr Paul Greatrix
15:47
Key Issue Seminar 3: Stream A The Student Experience - Exceeding IT Expectations
Richard Williams, Higher Education Manager, Toshiba
Biography: Richard Williams
15:48
Key Issue Seminar 4: Stream A Effective integration for international students
Adrienne Clarke, Director, International Office, University of East London (UEL);
Niru Williams, Head of International Student advice, University of East London (UEL)
Biography: Adrienne Clarke
Biography: Niru Williams
16:30
Transition time to next seminar
16:35
Key Issue Seminar 5: Stream B Dealing with student concerns and complaints in the new landscape
Anthony Hurndall, Founder and Director, Centre for Justice
Biography: Anthony Hurndall
16:36
Key Issue Seminar 6: Stream B Graduate employability
Terry Dray, Director, University Graduate Development Centre, Liverpool John Moores University
Biography: Terry Dray
16:37
Key Issue Seminar 7: Stream B Retaining students - what works?
Andrew Rawson, Deputy Director, Action on Access
Biography: Andrew Rawson
16:38
Key Issue Seminar 8: Stream B Making admissions work hard for your student experience strategy
Dan Shaffer, Senior Project Officer, Supporting Professionalism in Admissions;
Johnny Rich, Publisher, Push and Real World
Biography: Johnny Rich
Biography: Dan Shaffer
17:15
Close of Conference
Buy now
We filmed and recorded this event so you can watch any of the presentations and download the podcasts and all the documentation presented on the day.
Our policy archive is ideal as a personal briefing tool for senior management as well as a training aid for keeping staff up-to-date.
The event archive costs just £99.00 + VAT.
Click here to purchase this event
Content
Documents
Gretchen C Dobson
Senior Associate Director, Domestic and International Programs, Tufts University, USA, The role of students in growing loyal alumni
Stephen Jackson
Director, Reviews Group, Quality Assurance Agency for Higher Education, Information about quality: or quality information?
JB308_GINA_HOBSON.pdf
Senior Associate Director, Domestic and International Programs, Tufts University, USA, The role of students in growing loyal alumni
Stephen Jackson
Director, Reviews Group, Quality Assurance Agency for Higher Education, Information about quality: or quality information?
JB308_GINA_HOBSON.pdf
Supporting the learning experience and student...
JB308_KEVIN_BONNETT.pdf
Professor Gary Holmes
Pro-Vice-Chancellor (Learning & Teaching), University of Sunderland, Committing to a student value proposition and managing the implications
Key Issue Seminar 4: Stream A
Effective integration for international students, Adrienne Clarke, Director, International Office, University of East London (UEL); Niru Williams, Head of International Student advice, University of East London (UEL)
JB308_KEVIN_BONNETT.pdf
Professor Gary Holmes
Pro-Vice-Chancellor (Learning & Teaching), University of Sunderland, Committing to a student value proposition and managing the implications
Key Issue Seminar 4: Stream A
Effective integration for international students, Adrienne Clarke, Director, International Office, University of East London (UEL); Niru Williams, Head of International Student advice, University of East London (UEL)
Ben Lewis
Head of Student Advisory Services Division, Vice-Chair AMOSSHE, the Student Services Organisation, Understanding the value and impact of services that support students
Sean Mackney
Deputy Chief Executive, Higher Education Academy, Changing Direction: New thinking on the path to student engagement
Key Issue Seminar 1: Stream A
Developing Digital Literacies , Helen Beetham, Educational Consultant
Head of Student Advisory Services Division, Vice-Chair AMOSSHE, the Student Services Organisation, Understanding the value and impact of services that support students
Sean Mackney
Deputy Chief Executive, Higher Education Academy, Changing Direction: New thinking on the path to student engagement
Key Issue Seminar 1: Stream A
Developing Digital Literacies , Helen Beetham, Educational Consultant
Podcasts
Aaron Porter
Broadcaster and Journalist
Professor Michael Farthing
Chair 1994 Group and Vice-Chancellor, University of Sussex
Liam Burns
President, National Union of Students
Broadcaster and Journalist
Professor Michael Farthing
Chair 1994 Group and Vice-Chancellor, University of Sussex
Liam Burns
President, National Union of Students
Gretchen C Dobson
Senior Associate Director, Domestic and International Programs, Tufts University, USA
Questions and discussion:
Stephen Jackson
Director, Reviews Group, Quality Assurance Agency for Higher Education
Senior Associate Director, Domestic and International Programs, Tufts University, USA
Questions and discussion:
Stephen Jackson
Director, Reviews Group, Quality Assurance Agency for Higher Education
Supporting the learning experience and student...
Panel discussion:
Quality of information and its impact on your institution’s bottom line
Sean Mackney
Deputy Chief Executive, Higher Education Academy
Panel discussion:
Quality of information and its impact on your institution’s bottom line
Sean Mackney
Deputy Chief Executive, Higher Education Academy
Professor Gary Holmes
Pro-Vice-Chancellor (Learning & Teaching), University of Sunderland
Ben Lewis
Head of Student Advisory Services Division, Vice-Chair AMOSSHE, the Student Services Organisation
Questions and Discussion:
Session 3
Pro-Vice-Chancellor (Learning & Teaching), University of Sunderland
Ben Lewis
Head of Student Advisory Services Division, Vice-Chair AMOSSHE, the Student Services Organisation
Questions and Discussion:
Session 3
Key Issue Seminar 2: Stream A
University: Students’ Union relationships – enhancing student engagement
Key Issue Seminar 3: Stream A
The Student Experience - Exceeding IT Expectations
Key Issue Seminar 7: Stream B
Retaining students - what works?
University: Students’ Union relationships – enhancing student engagement
Key Issue Seminar 3: Stream A
The Student Experience - Exceeding IT Expectations
Key Issue Seminar 7: Stream B
Retaining students - what works?
Videos
Bill Rammell Interview
-
Aaron Porter
Broadcaster and Journalist - Welcome and introduction from conference chair
Professor Michael Farthing
Chair 1994 Group and Vice-Chancellor, University of Sussex - The future student experience
-
Aaron Porter
Broadcaster and Journalist - Welcome and introduction from conference chair
Professor Michael Farthing
Chair 1994 Group and Vice-Chancellor, University of Sussex - The future student experience
Liam Burns
President, National Union of Students - Placing students at the heart of the system
Gretchen C Dobson
Senior Associate Director, Domestic and International Programs, Tufts University, USA - The role of students in growing loyal alumni
Questions and discussion:
-
President, National Union of Students - Placing students at the heart of the system
Gretchen C Dobson
Senior Associate Director, Domestic and International Programs, Tufts University, USA - The role of students in growing loyal alumni
Questions and discussion:
-
Stephen Jackson
Director, Reviews Group, Quality Assurance Agency for Higher Education - Information about quality: or quality information?
Supporting the learning experience and student...
- Professor Kevin Bonnett, Deputy Vice Chancellor (Student Experience), Manchester Metropolitan University; Dr Phil Range, Director of Learning and Research Information Services, Manchester Metropolitan University
Panel discussion:
Quality of information and its impact on your institution’s bottom line - Chaired by Kim Catcheside, Former BBC Education Correspondent and Associate Director, Champollion Bill Rammell, Deputy Vice-Chancellor, University of Plymouth; Sami Benyahia,...
Director, Reviews Group, Quality Assurance Agency for Higher Education - Information about quality: or quality information?
Supporting the learning experience and student...
- Professor Kevin Bonnett, Deputy Vice Chancellor (Student Experience), Manchester Metropolitan University; Dr Phil Range, Director of Learning and Research Information Services, Manchester Metropolitan University
Panel discussion:
Quality of information and its impact on your institution’s bottom line - Chaired by Kim Catcheside, Former BBC Education Correspondent and Associate Director, Champollion Bill Rammell, Deputy Vice-Chancellor, University of Plymouth; Sami Benyahia,...
Sean Mackney
Deputy Chief Executive, Higher Education Academy - Changing Direction: New thinking on the path to student engagement
Professor Gary Holmes
Pro-Vice-Chancellor (Learning & Teaching), University of Sunderland - Committing to a student value proposition and managing the implications
Ben Lewis
Head of Student Advisory Services Division, Vice-Chair AMOSSHE, the Student Services Organisation - Understanding the value and impact of services that support students
Deputy Chief Executive, Higher Education Academy - Changing Direction: New thinking on the path to student engagement
Professor Gary Holmes
Pro-Vice-Chancellor (Learning & Teaching), University of Sunderland - Committing to a student value proposition and managing the implications
Ben Lewis
Head of Student Advisory Services Division, Vice-Chair AMOSSHE, the Student Services Organisation - Understanding the value and impact of services that support students
Key Issue Seminar 2: Stream A
University: Students’ Union relationships – enhancing student engagement - Dr Paul Greatrix, Registrar, University of Nottingham
Key Issue Seminar 5: Stream B
Dealing with student concerns and complaints in the new landscape - Anthony Hurndall, Founder and Director, Centre for Justice
University: Students’ Union relationships – enhancing student engagement - Dr Paul Greatrix, Registrar, University of Nottingham
Key Issue Seminar 5: Stream B
Dealing with student concerns and complaints in the new landscape - Anthony Hurndall, Founder and Director, Centre for Justice