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Breakthrough services in Local Government
01 Dec 2010
Shared services and process redesign for efficiency and transformation
This conference shed light on how local public service organisations are redesigning services and offered practical advice for senior managers who are leading change.
Programme
09:30
Steven Pleasant, Chief Executive, Tameside MBC; Chair, NWeGG
Chairperson’s opening remarks

09:45
Sir Richard Leese, Leader of Manchester City Council
Keynote address: Breakthrough staff, breakthrough systems, breakthrough services

10:05
Responses from the panel
Adrian Hancock, Managing Director, Socitm Steve Freer, Chief Executive, CIPFA

10:20
Questions and discussion: Session 1
10:30
Nigel Howells, Chief Executive, East Lindsey District Council
Opening address: Synergies and rationalisation for shared services

What's on now:
10:45
Panel discussion
Patrick Smith, Co-Chair, Intellect-SOCITM Local Government Supplier Forum Dylan Roberts, Chief Information Officer, Leeds City Council Andrew Kouloumbrides, Director, Regional Networks and IT Services, BT Government and Health

11:20
Questions and discussion: Session 2
11:30
Refreshments, networking and exhibition
12:00
Iain Bourne, Group Manager, Policy Delivery, Information Commissioner’s Office
Opening address: Demystifying processes and perceived illegality

12:15
Panel discussion
Iain Bourne to be joined by: Paul Davidson, Chief Information Officer, Sedgemoor District Council; Programme Director, Local e-Government Standards Body; Member, Chief Technology Officer’s Council Steve Corns, Programme Manager, H&SC Integration (IM&T), Wigan Council and NW Chair of ADASS Information Management Group Stephen Church, Lead Partner, NW Government and Public Sector, Ernst & Young

12:50
Questions and discussion: Session 3
13:00
Buffet lunch, networking and exhibition
14:10
Workshop A1: Protecting frontline services, saving money and driving transformation in public authorities
Jill Sillifant, Director of Relationship Management, Southwest One; Senior Executive, Taunton Deane Borough Council

14:10
Workshop B1: Information strategy for social care and health
Steve Corns, Programme Manager, H&SC Integration (IM&T), Wigan Council and NW Chair of ADASS Information Management Group

14:10
Workshop C1: Realising the benefits of regional and national ICT infrastructures
Ken Clark, Client Director, BT Government and Health

14:10
Workshop D1: Community budgets: working together better
Catherine Staite, Director, Organisational Policy and Development, Office for Public Management

14:40
Workshop A2: Using Customer Insight and Social Media tools to understand shared customers
Siobhan Coughlan, Programme Manager, Local Government Improvement and Development Agency

14:40
Workshop B2: Minimal costs, extensive benefits: Secure electronic transfer of information between health and social care
Keith Strahan, Programme Manager, NHS London SHA

14:40
Workshop C2: Local Public Service Perspectives on the Government ICT Strategy
Dylan Roberts, Chief Information Officer, Leeds City Council

14:40
Workshop D2: Strategic asset management and working with developer partners
Danielle Procter, Corporate Director, Transformation, Efficiency and Capability Development, Local Partnerships

15:10
Refreshments, networking and exhibition
15:30
Workshop A3: Mobilising the front line through technology and social media
Ken Eastwood, Assistant Director, Barnsley Metropolitan Borough Council; Founder and National Lead, Public Sector Nomads

15:30
Workshop B3: Overcoming hurdles to information sharing
Paul Davidson, CIO, Sedgemoor District Council; Programme Director, Local e-Government Standards Body; Member, Chief Technology Officer’s Council

15:30
Workshop C3: Achieving transformation objectives: the potential for cloud computing in local government
Ian Osbourne, Director, Digital Systems Knowledge Transfer Network, Intellect

15:30
Workshop D3: Cost-benefit analysis based evaluation for preventative measures
David Morris, Senior Manager – Evaluation Partnerships, New Economy Manchester

16:00
Workshop A4: Transforming customer services during austerity
Ian Parker, Senior Executive - Head of Benefits / Customer Service, South Ribble Borough Council

16:00
Workshop B4: Joining up financial assessments between the DWP and Councils
Mary McGinley, Business Strategy Team, Pension, Disability and Carers Service, DWP Phil Swan, Programme Director, NWEGG

16:00
Workshop C4: PSN: network of networks or another compliance hurdle?
John Stubley, PSN Programme Director, Cabinet Office

16:00
Workshop D4: Market Making in the Big Society
Cecilia Tredget, Director, Improvement East

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