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Local Government IntelligencePrivacy Policy
1. Who we are
Policy Review TV is operated by Policy Review Projects Limited, trading as Neil Stewart Associates ("we", "us", "our"), a company registered in England and Wales (company number 08390093), with its registered office at Chandler House, 7 Ferry Road Office Park, Riversway, Preston, England, PR2 2YH.
We are the controller of the personal data described in this policy. We are registered with the Information Commissioner's Office (ICO) under registration number [ICO REGISTRATION NUMBER].
If you have any questions about this policy or how we use your personal data, please contact our Privacy Officer:
- Neil Stewart, Director and Privacy Officer, Neil Stewart Associates, The Business Xchange Hub, Marco Polo House, 3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX
- Email: [email protected]
- Telephone: 020 7324 4330
2. The personal data we collect
We may collect the following information about you:
- Contact details - name, job title, organisation, business address, email address and telephone numbers.
- Account details - login details and preferences if you register or subscribe.
- Transaction details - records of products and services you buy from us. Card payments are handled by our payment provider and we do not store your full card details.
- Communications - enquiries, correspondence and feedback you send us.
- Marketing preferences - whether you want to hear from us.
- Technical and usage data - IP address, browser type, device information, pages viewed and how you use our website, collected through cookies and similar technologies (see section 6).
We collect this information when you fill in forms on our website, register, subscribe, buy from us, attend or take part in our events and programmes, or contact us by email, phone or in person.
3. How we use your data and our lawful basis
We only use your personal data where the law allows us to. We rely on the following lawful bases:
| Purpose | Lawful basis |
|---|---|
| Providing services, processing orders, registrations and subscriptions | Performance of a contract with you |
| Responding to enquiries and correspondence | Our legitimate interests in running our business and responding to people who contact us |
| Administering accounts, invoicing and keeping financial records | Legal obligation and performance of a contract |
| Sending you information about our programmes, events and services | Your consent, or our legitimate interests where you are an existing contact and the law allows this (you can opt out at any time) |
| Improving our website and understanding how it is used | Our legitimate interests in operating and improving our website |
| Keeping our website and systems secure and preventing fraud | Our legitimate interests and legal obligation |
4. Marketing
We will only send you marketing emails where you have agreed to this or where the law otherwise allows it. Every marketing email includes a link to unsubscribe, or you can contact us at any time to update your preferences.
We do not sell your personal data, and we do not pass it to other organisations for their own marketing.
5. Who we share your data with
We may share your personal data with:
- Service providers who act on our behalf, such as website hosting, IT support, email and mailing list services, payment processing and analytics providers. They may only use your data on our instructions.
- Professional advisers such as accountants, auditors and lawyers.
- Partner organisations we work with to deliver a specific programme or event, where you have taken part in it and we have told you about this at the time.
- A buyer or successor if our business, or part of it, is sold or reorganised.
- Regulators, law enforcement or courts where we are required to by law.
6. Cookies and analytics
Cookies are small files placed on your device when you visit a website. We use:
- Strictly necessary cookies - needed for the website to work, for example to keep you logged in or remember your cookie choices.
- Analytics cookies - we use Google Analytics to collect aggregate statistics about how visitors use our website, so we can improve it. You can opt out of analytics cookies using our cookie settings at any time.
We will ask for your consent before placing any other non-essential cookies, such as advertising cookies. You can also block or delete cookies through your browser settings, although some parts of the site may not work properly if you do. More information is available at ico.org.uk.
7. International transfers
Some of our service providers, including Google, may process data outside the UK. Where this happens we make sure appropriate safeguards are in place, such as a UK adequacy decision or the UK International Data Transfer Agreement or Addendum.
8. How long we keep your data
We keep personal data only for as long as we need it for the purposes set out above, including to meet legal, accounting and reporting requirements. As a guide:
- Financial and transaction records are kept for six years after the end of the financial year they relate to.
- Account and subscriber data is kept while your account is active and for up to two years afterwards.
- Marketing contact details are kept until you unsubscribe, or for up to three years after you last engaged with us.
- General enquiries are kept for up to two years.
9. Security
We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss, misuse or alteration. Only people and service providers who need access to your data to do their job are given it.
10. Your rights
Under UK data protection law you have the right to:
- request a copy of the personal data we hold about you
- ask us to correct inaccurate or incomplete data
- ask us to delete your data
- ask us to restrict how we use your data
- object to us using your data, including for direct marketing
- ask us to transfer your data to another organisation
- withdraw your consent at any time, where we rely on consent
To exercise any of these rights, contact our Privacy Officer using the details in section 1. There is normally no charge. We may need to confirm your identity, and we will respond within one month, or tell you if we need longer for a complex request.
11. Complaints
If you are unhappy with how we have handled your personal data, please contact our Privacy Officer first, by email at [email protected], using our online complaints form, or in writing to the address in section 1. We will acknowledge your complaint within 30 days and respond without undue delay.
If you are not satisfied with our response, you can contact the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
12. Children
Our website and services are not aimed at children under 13 and we do not knowingly collect their personal data. If you believe we hold data about a child under 13, please contact us and we will delete it.
13. Links to other websites
Our website contains links to other websites. We are not responsible for their privacy practices, and we recommend you read their privacy policies.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.