Masterclass: Patient Experience 
                    Chair: Dr. Fran Woodard, Director, Cancer Programme, Integrated Cancer Centre, Guy's & St Thomas' NHS Foundation Trust and Sponsor/Lead for the Patient Centred Care Project, The King's Fund
Working with homeless people to improve pathways, increase access, redesign services  and develop the workforce 
Mary Cate MacLennan, Service Development Manager, Homeless Health, NHS Westminster and Westminster City Council (Joint Commissioning)
The Patient Experience Revolution
Dr Lucy Moore, Chief Executive, Whipps Cross University Hospital NHS Trust  
Electronic patient records update
Kevin Jarrold, Chief Information Officer and Programme Director, NHS London Programme for IT
David Wilson, Vice President and General Manager, BT Health 
Bexley Community Cardiology Service - applying practice-based commissioning principles to cut waiting times and offer more accurate diagnosis
Dr Kosta Manis GP, Bexley Medical Group and Cardiology Lead, Bexley Care Trust
                    
                            
                            
                            
                            
                    
                            
                            
                     
                    Biography:  Kevin Jarrold  
Biography:  Mary Cate MacLennan  
Biography: Dr Kosta Manis  
Biography: Dr Lucy Moore  
Biography:  David Wilson  
Biography: Dr Fran Woodward